Self Service

Yesterday we went to Layton, Utah.  On the way home we had a lunch at "In and Out Burger."  It was the second time that we had eaten there.  The first time we used the drive up window.  We then parked somewhere to eat our hamburger.  This time we went in.  It pretty easy to order.  There are three items on the menu.  Easy as one, two, and three.  After ordering we waited for a while before we were able to pick up our order.

The ease of order gave me the idea that the people taking the order and entering it on the register really did not need to be there.  The customer could order there own by using the touch screen and then following the directions.  They could then swipe their credit card and pick up their order number.  A button could be pushed that would request a person to take their money.

Years ago, the clerk would get your drink for you.  Now you get your own drink.  Thus making the operation much more efficient.  Entering your order on a computer would make it even more efficient.